Jujotech Fusion Remote 3.0: Comprehensive and user-friendly industrial remote assistance that is integrated with Microsoft Teams and provides AI-powered captioning and translation

How to access Technical Support

What are Jujotech service hours?

Jujotech service hours are Monday – Friday from 8:00am to 5:00pm

How to open a Service Request with Jujotech?

By Email: support@jujotech.com

Targeted response time is not to exceed 4 business hours

What information is needed to open a Service Request?

When opening a service request with Jujotech the following information must be provided:

Company Name

Contact name

Phone Number

Serial Number

MAC Address

App Release Version

WearMF Version

Customer Configuration – if any

Type of Connection (WiFi, 2G/3G/4G Hotspot, etc.)

Problem description troubleshooting information / Steps taken

Getting Started with Fusion Remote for Realwear HMT

How do I get my Skype for Business Organization ready?

Fusion Remote is an Enterprise ready solution for Remote Assist using Skype for Business. To operate Fusion Remote you must already have a Skype for Business account. Depending on your specific Skype for Business organization you may need to contact your IT Administration for support.

Fusion Remote works out of the box with Skype for Business organizations that are online (based on Office 365 subscriptions) and are federated with external domains.

If you do not know what type of Skype for Business Organization your Company has, or if it is either online but not federated, or on premises then you need to contact your IT organization for support.

Please refer to the RealWear HMT User Guide for more details about general HMT operation and installation of apps. The User Guide can be found here

How do I obtain a Fusion Remote Application?

Before proceeding further, please ensure that you or your Company have purchased a license for Fusion Remote and that the application (APK) has been downloaded on your PC.

If you have not purchased the Fusion Remote Application (APK), then please contact: Jujotech Sales, providing the following information:

Company Name
Contact information (Name, email, phone number)
Number of licenses required
Serial number of each device for which you are requesting a license

How do I know that Fusion Remote V1.1 is properly installed and operational on the RealWear HMT-1?

Fusion Remote performs a diagnostics test on startup up. Once started, Fusion Remote will present its login screen if no error is found

Why Fusion Remote V. 1.1 with RealWear HMT-1 is not working after a battery replacement?

• Check that Time and Date are current after each firmware update or battery swap
• Check that WiFi connection is active and with a working Internet connection
• Contact Jujotech technical support at support@jujotech.com

How does Fusion Remote receive updates?

Fusion Remote is updated using over-the-air (OTA) updates which will be pushed out periodically. These can be downloaded and installed via the ‘Wireless Update’ app on HMT devices.
Open the ‘Wireless Update’ application and say, ‘Check for Updates’.
Contact support@jujotech.com for any questions or concerns.

What is WearHF?

WearHF is the RealWear accessibility layer that allows you to control the HMT-1 or HMT-1Z1 using only your voice.

What is WearML?

WearML is a custom markup language that allows customized speech commands within Fusion Remote

Using Fusion Remote with Realwear HMT

How to Prepare Skype for Business User’s Credentials for Use with Fusion Remote

Online Skype for Business Organization

Step 1:      Generate the QR Code*[1] corresponding to your SfB username and password, using the following web service: https://fusionremote.YourDomain.com/. For POC and Trials, please access the page at https://fusionremote.jujotech.com

Step 2:      On the web page, select the button “Skype for Business Credentials”

Step 3:      If you have an Online Skype for Business Organization, select “Online Skype for Business“ on the top dropdown-box

Step4:       Enter your Skype for Business Username and Password and hit Encrypt

Step 4:      Save or Print the displayed AES encrypted QR Code

Step 5:      After launching Fusion Remote, say “Scan QR Code” to scan the QR code you have generated and proceed with authentication

On-Premises Skype for Business Organization

Step 1:      Generate the QR Code*[2] corresponding to your SfB username and password, using the following web service: https://fusionremote.YourDomain.com/. For POC and Trials, please access the page at https://fusionremote.jujotech.com

Step 2:      On the web page, select the button “Skype for Business Credentials”

Step 3:      If you have an On-premises Skype for Business Organization, select “On-Premises Skype for Business” on the top dropdown-box

Step4:       Enter your Skype for Business Username, Password, and Domain (domainusername) information; hit Encrypt

Step 4:      Save or Print the displayed AES encrypted QR Code

Step 5:      After launching Fusion Remote, say “Scan QR Code” to scan the QR code you have generated and proceed with authentication

[1] *QR Code: Quick Response Code used to store textual information, which can be decoded using image recognition software
[2] *QR Code: Quick Response Code used to store textual information, which can be decoded using image recognition software

How to Launch Fusion Remote on the HMT

Step 1       “Navigate Home”: to access the “Home Screen (Figure 1)

Step 2       “My Programs”: to access the Launcher Screen (Figure 2)

Step 3       Locate Fusion Remote icon on the HMT Application Screen (Figure 2)

Step 4       “Fusion Remote”: to start the application

(fig. 1)

(fig. 2)

VOICE COMMANDS IN BOLD

How to Acquire User’s Skype for Business Credentials

Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1

Step 1:      “Scan QR Code” to open the integrated Barcode Scanner, as shown in Figure 2

Step 2:      Focus on the target QR Code and wait for the HMT feedback sound

Step 3:      Once the QR Code is acquired and credentials verified, the username is displayed in Microsoft Skype for Business Login screen.

For On-Premises Skype for Business Organizations, authentication will immediately follow Step 3 and the user will be presented with the Contact List Screen on successful authentication. Please proceed with Section E “How to operate the Contact List” in this case.

For Online Skype for Business Organizations, authentication will follow the steps described in Section D “How to Authenticate on Microsoft Online Skype for Business Organization”.

(Fig. 1)

(Fig.2)

VOICE COMMANDS IN BOLD

How to Authenticate on Microsoft Online Skype for Business Server

Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1

Step 1:      “Enter Username” fills in the username field

Step 2:      “Next” proceeds to step 3

Step 3:      “Set Password” fills in the password field

Step 4:      “Sign In” executes authentication. If successful, proceeds to step 5; otherwise reenter password (Step 4) or restart from Step 1, as instructed

Step 5:      “Yes” maintains authentication after exiting Fusion Remote and proceeds to step 6
“No” requires authentication after exiting Fusion Remote and to proceeds to step 6

Step 6:      “Accept” completes process and proceeds to Contact List
“Cancel” cancels the process and returns to Step 1

(Fig. 1 – Initial Microsoft Login Screen)

(Fig.2 – EULA Acceptance Screen)

Note: In case a step fails, say “Navigate Back” and repeat the step

VOICE COMMANDS IN BOLD

How to Operate the Contact list

Upon successful authentication, the user’s list of SfB contacts will be displayed, along with user’s presence and login info (upper right corner in Figure 1) and actions

Contact list can be filtered using the following voice commands:

“ONLINE CONTACTS”           online contact ordered alphabetically

“RECENT CONTACTS”          recent contact ordered alphabetically

“CONTACT NAMES”            all contact ordered alphabetically

“CONTACTS WITH “ to scroll the list to the first name starting by

“PAGE UP/DOWN” to scroll up/down a long list of Contacts

A contact name can be selected even if not in the visible portion of the Contact List

(Fig. 1 – List of Contacts)

(Fig. 2 – Ordered List of contacts)

VOICE COMMANDS IN BOLD

How to Initiate a Meeting

Step 1:      “SELECT ” or “SELECT contact ” starts a call (Figure 1).
In case of selection error, simply repeat. The selected contact will be highlighted

Step 2:      “START CALL” initiates a call with the selected contact

The interface during a live call (Figure 2) offers the following commands:

“STOP/START AUDIO” manages the HMT microphone

“STOP/START MY STREAM” manages the PIP Stream

“SELECT MY STREAM” selects the HMT stream to full screen

“SHOW INFO” displays Information  Panel

“SHOW/HIDE CHAT” shows/hides the Instant Messaging panel

“TERMINATE CALL” stops the call

“SHOW PARTICIPANTS” shows Participants Panel

“SELECT PARTICIPANT ” or “SELECT ” selects the stream to full screen

(Fig.1 – Call Initiation)

(Fig. 2 – Participants selection during multicast)

VOICE COMMANDS IN BOLD

Live Call – How to Use the Instant Messaging

Text messages can be exchanged between the Remote Expert and the Fusion Remote user using the following voice commands:

Step 1:      “Show Chat” opens the Instant Messaging panel

Step 2:      “Write Message” writes a message to the Remote Expert

Step 3:      “Dictation” starts dictating the message

Step 4:      “Accept” enters the text into the message

Step 5:      “Send Message” sends the message to the meeting chat

Step 6:      “Hide Chat” hides the Instant Messaging panel

(Fig. 1 – Instant Messaging)

(Fig. 2 – Message Dictation)

VOICE COMMANDS IN BOLD

Live Call – How to Capture and Share an Image or a Video Clip

Text messages can be exchanged between the Remote Expert and the Fusion Remote user using the following voice commands:

Step 1:      “Show Chat” opens the Instant Messaging panel

Step 2:      “Write Message” writes a message to the Remote Expert

Step 3:      “Dictation” starts dictating the message

Step 4:      “Accept” enters the text into the message

Step 5:      “Send Message” sends the message to the meeting chat

Step 6:      “Hide Chat” hides the Instant Messaging panel

(Fig. 1 – Camera Panel)

(Fig. 2 – Record Video Clip)

VOICE COMMANDS IN BOLD

Reference Section – List of Voice Commands

User’s Skype for Business Credentials Acquisition

Note: Available voice commands are active only on the screens that display them

VOICE COMMANDS IN BOLD

Skype for Business Desktop Operation

A Skype for Business desktop or mobile client can be used to place and receive calls to/from Fusion Remote running on a HMT

Key Features

Audio/video live communication

Instant messaging

Image/File sharing

Remote image capture

Call Quality of Service Monitoring

Fusion Remote perform Quality of Service (QoS) monitoring during calls to offer feedback to the user whenever network degradation occurs and adversely impact the quality of the audio or the video.

The following alerts and messages are displayed.

Technical Support and Additional Resources

For additional technical support, please contact your Jujotech representative or write to:
support@jujotech.com.

Additional resources:

HMT User Guide and Support page: https://www.realwear.com/support

Skype for Business Meeting setup help page: https://support.office.com/en-us/article/set-up-a-skype-for-business-meeting-in-outlook-b8305620-d16e-4667-989d-4a977aad6556

Getting Started with Fusion Remote for Vuzix M300 XL

System Requirements

How to Prepare Skype for Business User’s Credentials for Use with Fusion Remote

Online Skype for Business Organization

Step 1:      Generate the QR Code*[1] corresponding to your SfB username and password, using the following web service: https://fusionremote.YourDomain.com/. For POC and Trials, please access the page at https://fusionremote.jujotech.com

Step 2:      On the web page, select the button “Skype for Business Credentials”

Step 3:      If you have an Online Skype for Business Organization, select “Online Skype for Business“ on the top dropdown-box

Step4:       Enter your Skype for Business Username and Password and hit Encrypt

Step 4:      Save or Print the displayed AES encrypted QR Code

Step 5:      After launching Fusion Remote, say “Scan QR Code” to scan the QR code you have generated and proceed with authentication

On-Premises Skype for Business Organization

Step 1:      Generate the QR Code*[2] corresponding to your SfB username and password, using the following web service: https://fusionremote.YourDomain.com/. For POC and Trials, please access the page at https://fusionremote.jujotech.com

Step 2:      On the web page, select the button “Skype for Business Credentials”

Step 3:      If you have an On-premises Skype for Business Organization, select “On-Premises Skype for Business” on the top dropdown-box

Step4:       Enter your Skype for Business Username, Password, and Domain (domainusername) information; hit Encrypt

Step 4:      Save or Print the displayed AES encrypted QR Code

Step 5:      After launching Fusion Remote, say “Scan QR Code” to scan the QR code you have generated and proceed with authentication

[1] *QR Code: Quick Response Code used to store textual information, which can be decoded using image recognition software
[2] *QR Code: Quick Response Code used to store textual information, which can be decoded using image recognition software

Why Fusion Remote with Vuzix M300 XL is not working after a battery replacement?

Check that Time and Date are current after each firmware update or battery swap
Check that WiFi connection is active and with a working Internet connection
Contact Jujotech technical support at support@jujotech.com

How do I know that Fusion Remote is properly installed and operational on the Vuzix M300 XL?

Fusion Remote performs a diagnostics test on startup up. Once started, Fusion Remote will present its login screen if no error is found

How to Launch Fusion Remote on the Vuzix M300 XL

Step 1       Long press (approx. 1 sec) on the center button to access the “Home Screen (Figure 1)

Step 2       Short press the front or center button to scroll through the apps available (Figure 2)

Step 3       Locate Fusion Remote  icon on the HEADSET Application Screen (Figure 2)

Step 4       Short press the back button to start the application

(fig. 1)

(fig. 2)

VOICE COMMANDS IN BOLD

How to Acquire User’s Skype for Business Credentials

Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1

Step 1:      “Scan QR Code” to open the integrated Barcode Scanner, as shown in Figure 2

Step 2:      Focus on the target QR Code and wait for the HMT feedback sound

Step 3:      Once the QR Code is acquired and credentials verified, the username is displayed in Microsoft Skype for Business Login screen.

For On-Premises Skype for Business Organizations, authentication will immediately follow Step 3 and the user will be presented with the Contact List Screen on successful authentication. Please proceed with Section E “How to operate the Contact List” in this case.

For Online Skype for Business Organizations, authentication will follow the steps described in Section D “How to Authenticate on Microsoft Online Skype for Business Organization”.

(Fig. 1)

(Fig.2)

VOICE COMMANDS IN BOLD

How to Authenticate on Microsoft Online Skype for Business Server

Once Fusion Remote has launched for the first time, the Scan QR Code Panel is displayed, as shown in Figure 1. For each of the following steps, either use the voice command or the front/center buttons to navigate the corresponding button and then the back button to click that button

Step 1:      “Enter Username” fills in the username field

Step 2:      “Next Step” proceeds to step 3

Step 3:      “Set Password” fills in the password field

Step 4:      “Next Step” executes authentication. If successful, proceeds to step 5; otherwise reenter password (Step 4) or restart from Step 1, as instructed

Step 5:      “Yes” maintains authentication after exiting Fusion Remote and proceeds to step 6
“No” requires authentication after exiting Fusion Remote and to proceeds to step 6

Step 6:      “Accept Terms” completes process and proceeds to Contact List
“Decline Terms” cancels the process and returns to Step 1

(Fig. 1 – Initial Microsoft Login Screen)

(Fig.2 – EULA Acceptance Screen)

Note: In case a step fails, say “Navigate Back” and repeat the step

VOICE COMMANDS IN BOLD

How to Operate the Contact list

Upon successful authentication, the user’s list of SfB contacts will be displayed, along with user’s presence and login info (upper right corner in Figure 1) and actions

Contact list can be filtered using the following voice commands or selecting the corresponding button using the front/center buttons to navigate and then the back button to click that button:

“ONLINE CONTACTS”           online contact ordered alphabetically

“RECENT CONTACTS”          recent contact ordered alphabetically

“CONTACT NAMES”            all contact ordered alphabetically

“CONTACTS WITH “ to scroll the list to the first name starting by

“PAGE UP/DOWN” to scroll up/down a long list of contacts

A contact name can be selected even if not in the visible portion of the Contact List by using the corresponding voice command.

(Fig. 1 – List of Contacts)

(Fig. 2 – Ordered List of contacts)

VOICE COMMANDS IN BOLD

How to Initiate a Meeting

Step 1:      “SELECT ” or “SELECT contact ” starts a call (Figure 1).
In case of selection error, simply repeat. The selected contact will be highlighted

Step 2:      “START CALL” initiates a call with the selected contact

The interface during a live call (Figure 2) offers the following commands. These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. Then execute the command by clicking on the back button.

                “STOP/START AUDIO” manages the HEADSET microphone

                “STOP/START STREAM” manages the PIP Stream

                “SELECT MY STREAM” selects the HEADSET stream to full screen (not available in this version)

                “SHOW INFO” displays Information  Panel

                “SHOW/HIDE CHAT” shows/hides the Instant Messaging panel

                “STOP CALL” stops the call

                “SHOW PARTICIPANTS” shows Participants Panel

(Fig.1 – Call Initiation)

(Fig. 2 – Participants selection during multicast)

VOICE COMMANDS IN BOLD

Live Call – How to Use the Instant Messaging

Text messages and files can be received from the Remote Expert and the Fusion Remote user using the integrated Instant messaging panel (chat). The following commands are available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. Then execute the command by clicking on the back button.

Step 1:      “Show Chat” opens the Instant Messaging panel

Step 2:      “Download Image ” downloads the corresponding image into the M300

Step 3:      “Save/Delete photo” saves/deletes the downloaded photo into the M300

Step 4:      “Hide Chat” hides the Instant Messaging panel

(Fig. 1 – Instant Messaging)

VOICE COMMANDS IN BOLD

Live Call – How to Capture and Share an Image or Video Clip

Images can be captured and exchanged between the Remote Expert and the Fusion Remote user using the following commands. These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. Then execute the command by clicking on the back button.

Step 1:      “Open Camera” opens the HD camera (Figure 1). This command is also available in the Chat Panel

Step 3:      “Take Photo” captures a still image (Figure 2). The image is immediately uploaded and a URL is placed on the meeting chat for downloading. Multiple images may be captured and uploaded

Step 4:      “Record Video” records a video clip. Maximum duration can be selected in the Settings Panel and the default length is set to 15 seconds. Multiple video clips can be recorded and uploaded

Step 5:      “Close Camera” closes the Camera Panel

Additional commands:

                “Show Settings” opens camera settings panel. This command is also available in the Main Menu panel (from Contact List/Goto Menu)

                “Zoom Level ” executes the desired zoom level on the camera image

(Fig. 1 – Camera Panel)

(Fig. 2 – Record Video Clip)

VOICE COMMANDS IN BOLD

Reference Section – List of Available Commands

Voice Commands

User’s Skype for Business Credentials Acquisition

User’s Skype for Business Online Authentication and Terms of Use Acceptance

Note: Available voice commands are active only on the screens that display them

Available Commands

List of Contacts Operation

List of Main Operation and Call Initiation/Answering

Live Audio/Video Collaboration and Instant Messaging Operation

These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. The execute the command by clicking on the back button.

Camera Operation

These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. The execute the command by clicking on the back button.

Camera Settings Operation

These commands are only available via the push buttons. Use the front/center buttons to loop through the commands available in the view. The selected command will be highlighted in red. The execute the command by clicking on the back button.

Skype for Business Desktop Operation

A Skype for Business desktop or mobile client can be used to place and receive calls to/from Fusion Remote running on a HMT

Key Features

Audio/video live communication

Instant messaging

Image/File sharing

Remote image capture

How to place a call to Fusion Remote on Windows

Step 1:      To start a meeting with an HEADSET click on the “Meet Now” command in the “Conversations” Menu (Figure 1)

Step 2:      Click on the “People” icon (Figure 2)

Step 3:      Search the HEADSET contact name among the contacts using the “Invite more people” search box (Figure 2)

Step 4:      Double click on the desired contact name shown in the result list. Repeat to add more HEADSET contacts to the call

The meeting is now live.

(Fig. 1)

(Fig. 2)

How to Place a Call to Fusion Remote on Mac

Step 1:      To start a meeting with an HEADSET click on the “Meet Now” command in the “Conversations” Menu (Figure 1)

Step 2:      Click on the “People” icon (Figure 2)

Step 3:      Search the HEADSET contact name among the contacts using the “Invite more people” search box (Figure 2)

Step 4:      Double click on the desired contact name shown in the result list. Repeat to add more HEADSET contacts to the call

The meeting is now live.

(Fig. 1)

(Fig. 2)

Using Instant Messaging on Windows

Step 1:      Click on the “Messages” icon to start a instant messaging session with everybody on a meeting (Figure 1)

Step 2:      Use the text box provided to send and receive text messages

Remote Image Capture

An HD still image can be captured on the HEADSET without the user intervention

Step 1:      Write the command “takephoto” in the chat. The HEADSET will capture an image and send it as URL on the chat

Step 2:      Access the image by clicking on the URL link provided

(Fig.1)

Using Instant Messaging on a Mac

Step 1:      Click on the “Messages” icon to start a instant messaging session with everybody on a meeting (Figure 1)

Step 2:      Use the text box provided to send and receive text messages

Remote Image Capture

An HD still image can be captured on the HEADSET without the user intervention

Step 1:      Write the command “takephoto” in the chat. The HEADSET will capture an image and send it as URL on the chat

Step 2:      Access the image by clicking on the URL link provided

(Fig.1)

Image/File Sharing

Step 1:      Clicking the “Skype for Business File Upload” button on the Fusion Remote service page at https://fusionremote.YourDomain.com to share files/images with the HEADSET. For POC or Trials, a temporary service is offered at the following URL: http://fusionremote.jujotech.com

Step 2:      Click the “Browse” button on the Fusion Remote service page to search for the file/image to share

Step 3:      Click the “Upload” button on the Fusion Remote service page to upload the file/image on the service

Step 4:      Click on the “Copy to clipboard” button to copy the generated URL on the clipboard

Step 5:      Paste the URL into the message box to share it with the meeting participants.

Call Quality of Service Monitoring

Fusion Remote perform Quality of Service (QoS) monitoring during calls to offer feedback to the user whenever network degradation occurs and adversely impact the quality of the audio or the video.

The following alerts and messages are displayed.

Technical Support and Additional Resources

For additional technical support, please contact your Jujotech representative or write to:
support@jujotech.com.

Additional resources:

Vuzix M300 User Guide and Support page: www.vuzix.com/pages/support/

Skype for Business Meeting setup help page: https://support.office.com/en-us/article/set-up-a-skype-for-business-meeting-in-outlook-b8305620-d16e-4667-989d-4a977aad6556.